Hi @tinacomer, Sad to learn that you're having issues with the connection. For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community     Paid my bill internet still not working Been trying to get through to customer support for 2 days getting fed up ... View more

Hi @Damienmiller1   Welcome to the Community!   We were able to locate your account using your community details and understand that you've been in touch with our Tech team. The case has been raised to our Engineers for further investigation and updates will be provided once available.   BasilDV ... View more

Hi @Damienmiller1 ,   Welcome to the community!   If the new house does not have an exisitng NBN box / NCD. Our Provisioning Team will raise this to NBN Co. to arrange an NBN Technician to perform or complete the installation required for the service. To better understand the status of your service installation PM us your account details (Username/Customer ID together with the address on file).   In case you need a reference: How do I private message (PM) in the community    Cheers! ... View more