Hi @SineNomine   How's your service?   If it's still not back, please send us a private message with your account details and we'll see how can we help.   BasilDV ... View more

Hi @SineNomine,    We'd like to look further into this matter. Send us a PM with your TPG customer ID or username and we can take it from there.  How do I private message (PM) in the community   Regards, Angeli ... View more

  Due to TPGs toxic internal culture of bullying their neurodiverse engineers into lying to customers (that they were clearly incredibly uncomfortable and traumatised by) to support the company line that a simple technical function was "impossible" _rather_ than supply the actual support that they wanted to and knew the answers to. (You can hear someone cringing over the phone line when they know your logic is unassailable but they aren't allowed to even answer the question directly and have to just repeat a lie they've been given over and over. They were almost crying with me at the end of the call because we both knew what was happening and they desperately wanted to do the morally right thing rather than support the immoral lies that went against their neurotype and every technical bone in their body.)   TPG is guilty of discrimination against autistic people, both customers and staff, by lying to customers and by forcing staff to lie, even though it would be cheaper and _not_ illegal to just tell the truth that things _were_ possible but they categorically refused to do things they did even 2 years ago. Why even bother with the lies?   The Executive and Marketing teams must be pathological liars to deliberately harm their own staff and break the law rather than just tell the truth to a disabled person who has 30 years experience in the industry and used to work for TPG, so knew exactly what was happening the entire time.   I was forced to break my association with such an immoral and evil company.   I will happily support any internal staff that want external backup and witnesses for their own Workcover claims against this systemic discrimination and damage.     Evan Gibson. evan.gibson23@gmail.com                 ... View more

Hi @shail1947,    A Complaints Resolution Case Manager has been assigned as a sole point of contact regarding your complaint and will work towards a resolution.    The officer has sent you an email today, 26 October 2021. You may direct all your queries and concerns to the said officer. Further updates will be communicated via email or phone call.     Regards, Ahra_G ... View more

you use a fritz box how do you get it to work with TPG I have not been able to so far FTTC fritzbox 7590 error TPG not acepting PPPoE packets ... View more

Hi @SineNomine,   We understand that your assigned Engineer has been in touch and as discussed, the service will be monitored.   Further updates will be given by them once available.   In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.   Regards, BasilDV ... View more

Hi @spotts,   As advised by our colleague. You may consider reporting the numbers to ACMA via this link: http://donotcall.gov.au or you may also use your handset if it has a feature to block a caller.   Let us know should you require further assistance.   Cheers! ... View more

Hi @Erbmit have you logged into the VR1600v and navigated to USB sharing? Once you have, click on the (?) icon and all the information you need will be there.   ... View more

Hi @SineNomine,    We'd like to make a follow up with your contact details for us to arrange a call from one of our senior technicians.    Please let us know via Private Message so that we can arrange this call for you.    Cheers,  ... View more

Hi @SineNomine, sorry for the late response.   Are you able to send us a private message with your customer ID or username so we can take a look at your account? ... View more