any other options , to get tech help ?    ... View more

I want to change from Credit Card to DirectDebit ... View more

Hi @Zhouliqi   Welcome to TPG Community!   For customers experiencing any issues with their ADSL service, we recommend the best thing to do first is check if there's an outage on the ADSL network.   Customers may visit our Service status page for outage updates   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/problems_connect_internet.php   In your case, there's a fault within the main copper pair that interrupted your service. Our Engineers lodged the fault with Telstra and the attending technician fixed the fault and restore your service. Let us know if you need further assistance.   BasilDV ... View more

Hi @Gpro,    We're sorry to know about the difficulty reaching our support centre. Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members are transitioning to working from home. We appreciate your patience as you may experience longer wait times.TPG customer support channels during COVID-19 outbreak   We stand firm with our commitment to provide support to our customer while keeping our representatives' safe.    Thank you.  ... View more