Hi Andrea I’m having the same problem let me know if you manage to get hold of them! I cant connect to the online chat and the one time i did it then kicked me out the queue. No response to multiple emails. My internet works barely - the internet drops out between every 2 to 5 minutes it’s not acceptable ... View more

I tried to speak directly to your team, but I was put on to someone who never responded. I waited for over an hour for a response. ... View more

Hi @Andreapoli   For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation   In your case, the NBN technician wasn't able to attend the job due to adverse weather and the appointment requires to be rescheduled. The new schedule has been booked and the details were sent via Email. Your attendance is required or someone over the age of 18 is available during the installation appointment.   Your case manager will be in touch with you via SMS/Email or phone call once an update becomes available.   BasilDV ... View more