Thanks for the reply. The handset I was told could block incoming numbers by Telstra subscribers pre NBN and I understand also with NBN. Blocking I understand is a function of both the handset and the telco.   i will try the DNC register but doubt I'll have luck as online I cannot see an opportunity to list an offending number. It seems to be a generic telemarketer blocking site. In my case the offender is not a telemarketer but is someone I know. ... View more

Hi @Jay888,    We apologise for the experience.    Checking the lodged fault, the assigned Engineer offered the soonest appointment as the scheduling is on a first reservation basis.    The ticket is still present and you may still respond to the SMS or let us know here when you have a date of availability for the appointment.      Regards, Ahra_G ... View more

1. A non-existent email address If the bounce is marked as “non-existent email address,” the email address could have a typo or the person with the address may have left the organization. There’s also a chance that the contact gave a false email address, which can be the case if you’re offering something online in exchange for an email. In this case, it’s important to review the contacts in this category and see if there are any obvious typos in the email address. If not, try to reach the contacts by other means to confirm the address. Tip: Ever have trouble reading someone’s handwriting from your email sign-up sheet? Use these tools to electronically capture their contact information instead. 2. Undeliverable email If bounced emails are in the “Undeliverable” category, that means that the receiving email server is temporarily unavailable, was overloaded, or couldn’t be found. A server that can’t be found could have crashed or been under maintenance, so this may just mean waiting to send the email to the address again. However, if this email address repeatedly bounces on multiple emails, it may mean the server is gone for good. 3. Mailbox full If your contact has so many emails in their inbox that they can’t receive more, your emails will bounce back until there’s space for them. Sometimes, this can mean that the contact is no longer using that email address. As with a non-existent email address, you may want to follow up with the contact by phone or mail to check whether the address is valid. 4. Vacation/Auto-Reply If someone goes on vacation or can’t check their email, your emails to them will bounce. It’s important to note that, unlike with other bounce categories, this type of bounce means your email was successfully delivered to the inbox. Carefully monitor how often this email address ends up in this category. If months go by and the person hasn’t returned from vacation, you may want to consider removing the contact. 5. Blocked email If the email addresses are placed within the “Blocked” category, the receiving server has blocked the incoming email. This is often the case among government institutions or schools, where servers can be stricter when it comes to receiving emails. To resolve this issue, you need to get in touch with the contact and request that their system administrators unblock Constant Contact’s IP addresses. 6. Other Bounces that don’t give the server a reason for bouncing are put in this category, so it can mean that the email bounced for one of the reasons above or something else. It’s important to keep an eye on these contacts, too, to see if the bounces keep recurring. What you need to do to reduce your bounce rate Bounces aren’t good for your email list, because of the negative impact on deliverability and the success of your email campaigns. Monitor your bounces closely. If some addresses continually bounce, it may be time to take the next steps. Remove will take the contact away from your list, but allow the contact to be added again Do Not Mail List will make sure that the contact can never be added again You’ll want to use this option according to the bounce category. Credits: https://blogs.constantcontact.com/why-emails-bounce/   Are you using a TPG email via Post Office? If not and you have a 3rd party email. Those users with TPG emails may need to raise this issue to postmaster@tpg.com.au FYI. TPG and iiNET is on the same umbrella, but it doesn't mean they have the same post office/master for iiNEt they need to raise it to their support. ... View more