Hi @mimcorey    We're sorry to read that you've lost your phone. We tried to search for your account using your community details to no avail.   Our Mobile team needs to speak to the account holder to discuss the new TPG SIM card order. Please send me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted.   How do I private message (PM) in the community   BasilDV ... View more

Did you use an email client (eg. Windows Live Mail) with your Telstra email or access it via browser (IE, Chrome, etc)? If email client, the mail should be on whatever device you used for it. Otherwise, if your account with Telstra is still active, you could get it via browser, with some effort. Otherwise, you should talk to Telstra.   ... View more