Dear TPG staffs,   Good morning. My NBN 200 service has experienced huge speed drop in in the last 2 weeks from 200+mbps previously to even below 1mbps (the tests were done in both wifi and ethernet connection). I need help therefore.   I am appreciated for your help.      Thanks   Frank ... View more

Dear TPG staffs,   G'day. I have just accepted the special price offer from TPG to upgrade my NBN plan from 50 to 200. Both TPG and my friends reminded me a good modem is necessary to fully utilize the high speed advantage of this super fast plan. My current modem (router?) is provided by TPG for free 2 years ago when upgrading my connection from ADSL2+ to NBN. The wifi connection speed is not so well, even with the current NBN200 plan, the wifi speed test done next to the modem is only around 30mbps. In comparison, when connecting my pc with an ethernet cable and use it as mobile hotspot to provide wifi connection to my mobile, the speed could get up to 45mbps. Therefore may I upgrade my modem (router?) by purchasing a better one from TPG? By the way, my current modem is TPLink AC1600.   Have a good day.     Thanks   Frank ... View more

Dear TPG staffs,   My NBN connection failed to work since this morning. Need help.    Have a good day.     Thanks    Frank     ... View more

Dear TPG staffs,   I have just changed my TPG service from ADSL2+ to NBN 50 Phone line bundle today. My new TPG digital voice number has been activated. I would like to make a request to set my number as a silence number.   Have a great day.     Thanks   Frank   ... View more