Hi, After waiting for an hour this morning I get down to being number 2 in the queue and I get the message: 'A support staff member has closed this chat' This is the third time this has happened to me, yesterday I had waited just over 2 hours. Is there something wrong with my browser settings that makes this happen? I also sent 2 emails to firstname.lastname@example.org but have received no reply. My problem isn't a big one but I would like it solved, after all I am paying good money for the service. I understand that COVID-19 has caused a lot of disruption, but it seems the chat system is just not working. I think that TPG will lose quite a bit of business through this. I don't know how other providers are coping but I have heard anecdotally that it is not as bad as TPG. Nick
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Hi, Yesterday I received an email from TPG saying that my change to superfast (FTTN100) had been processed. I turned off my modem/router for 10 minutes and then restarted it. When I did a speed test this morning the speed was 37.07Mbps down and 17.58Mbps up. Surely, even with the extra congestion due to COVID-19, this should be higher. It is actually slower than my previous connection which was always in the mid 40s. Is this what I can expect for the foreseeable future? If so than i might as well return to FTTN50. At least i would save some money.
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