@pfmm The Oz Talk add-on includes unlimited calls to local, standard national numbers, and to mobile. This does not include calls to 1300 and 13 numbers. To make calls outside your plan, you have to top up your home phone prepayment balance which is currently at $0.   If you are unable to do it online by following the steps in this link: Your Home Phone Optional Prepaid Balance, send us a PM with the options you see when you login to your account and we can go from there.   Cheers!  ... View more

Hi @pfmm   We've tested the line and detected a possible fault within the copper network.   The case has been escalated to our Engineering team and an assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.   BasilDV ... View more

Hi @pfmm, we have created this community article, which may help resolve your concern:   Troubleshooting No Dial Tone - TPG Home Phone/Voice Service   If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hello pfmm, Thank you for being a part of the TPG Community. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:  Username  Full Name  Full Address  D.O.B. I will reply ASAP on receipt of the above. Regards PeterW My TPG app for IOS and Android - https://www.tpg.com.au/download ... View more