TPG Community

RayM · ‎20-03-2023

I'd just like to confirm that have had no further isues since making the changes mentioned previously. I don't do bulk posts very often, so this may not be definitive, but all good so far.

RayM · ‎12-01-2023

Hi david64, thanks for clearing up those things. Yes I am using POP3 and I should have mentioned that. Re the recipients problem, I found that when I reduced the number from 23 to 12 it still said there were too many, so then I tried 9 to no avail, and then I noticed that it said I could not send for another hour as I had exceeded my allowance!!! I had only successfully sent one email to one recipient with no attachment that day. Also, I must say I am surprised and disappointed that TPG would not advise when more secure communication methods became available. I have to wonder if this is because it would be embarassing to admit that it is so late to impliment such options. Thanks again.

RayM · ‎12-01-2023

Thanks for your response Ahra_G, but you will see that I posted in that thread on 09-11-2020. Are you saying in effect that TPG still has not upgraded to TLS 1.2? Rather than try that old patch you suggest at present, since my email seems to be working with the new settings, I would rather wait for now and see how things go. So I gather also that I have not missed any other advice.

RayM · ‎12-01-2023

I use Thunderbird for emails (currently v.102.4.2) and have expericened the occasional problem with failing to send and complaining there are too many addressees, even when there are only 23 or so and the attachment is less than 100kB. I had tried to find a solution in the past without success, but this last time I found a reference to possibly needing to change server settings to SSL/TLS and the ports. I found TPG's advice page for seting up Thunderbird and sure einough it recommended these settings. I commenced changing the settings starting with the Outgoing Server and when I changed to SSL/TLS, I noticed that the default port also changed to the recommended one that I had just entered (465). On changing the Incoming Server to SSL/TLS, Thunderbird also changed the port 995 and the default to the same. I have had no problems since, although my changes are recent. I have two questions: 1. Did I miss some advice to change these settings? (I have been with TPG for over 20 years and could not find any such advice.) 2. On your Thunderbird settings page (https://support.tpg.com.au/email-setup-thunderbird) the text advises to use Incoming Port 993, whereas the image and Thunderbird itself recommend 995 - is this significant? Thanks.

RayM · ‎30-05-2022

Many thanks BasilDV, it all looks good again. I gather the mising dates are lost permanently - I hope that means those invisible dates are not counted towards my usage, since I don't know what it amounts to. If that is the case, and someone explained that to me previously, I would not have been concerned with the delay in getting this fixed. Anyway, thanks for your efforts. Regards, Ray

RayM · ‎24-05-2022

Many thanks, BasilDV, that would be much appreciated. Regards.

RayM · ‎24-05-2022

On 9/4/22 I reported that my internet usage summary was not being updated (it is 'stuck' at 22/3/22) and then I subsequently inquired regarding progress on 22/4/22 and was advised "we will provide you a feedback when it becomes available" and have heard nothing further - no updates - nothing! As I am on a metered plan this is important to me and I do think I have been very patient, however this seems to me an excessive amount of time to sort out my problem. I would appreciate some indication of when it might be fixed, or why it is taking so long. (I have been with TPG for over 20 years and hope this is not a sign of future problems with service.)

RayM · ‎09-04-2022

Over many days now I have noticed that my internet usage summary is a long way behind and is currently 18 days behind. Is there some reason for this? I would like to see within a couple of days how my usage is progressing, like it used to do.

RayM · ‎09-11-2020

I agree with Digby, the recommendation provided is not good - the option he suggested is a better compromise. Here is the same official recommendation from Mozilla: https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-get-or-send-email-messages I too would like to know when TPG's security will be updated and hopefully we will be notified at that time and can reset this compromise setting.

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About RayM

Re: Email fails with too many addressees

Re: Email fails with too many addressees

Re: Email fails with too many addressees

Email fails with too many addressees

Re: Fed up with lack of action

Re: Fed up with lack of action

Fed up with lack of action

Data Usage Summary

Re: Thunderbird ver 78.1.1 and above Troubleshooting