Hi @greene,    We'd like to check the status of your connection. Let us have your Customer ID or username via private message so we can assist you accordingly.     Also, you can provide us with the following information so we can check if your equipment has the latest firmware:   Product type:  Device ID:  Serial number:  Hardware version:  Software version:      Regards, Ahra_G ... View more

Hi @greene    Welcome to the Community! Rebooting the modem/router is one of the basic troubleshooting that you may perform once you experience any issues with your internet connection. The WiFi connection is prone to signal interference, which may have caused the issue. We've created some articles that will help you improve your home network. Refer to these links: Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? Let us know if you need further assistance. BasilDV ... View more

Hi @greene   Welcome to the Community!   We understand that you are trying to sync a third party Email address to your Outlook. Were you able to contact Outlook support or your Mail account provider? They need to check if the settings that you've entered is correct.   If you are having problems with your TPG account, please let us know.   BasilDV ... View more