Hi @zh   The special offer that you received will be the permanent amount per month. You are correct, you'll save about $40/month for the said offer. You may process the Change of plan online or send us your preferred time and best number to be contacted by our Plan change team for assistance.   Cheers! BasilDV ... View more

Hi @zh   In case the modem/router did not automatically reconfigure itself, you may manually configure it.   You may check the instructions here: New Connection Setup Help   BasilDV ... View more

@zh . When you say "Is this the same account that is used for account management e.g. Check You Account Usage, etc", you are correct. ... View more

Hi @zh,    I am unable to check the current status of your connection to further test and determine the cause of the connection issue.    If you are using mostly using WIFI connection, you may check these links to improve your home network. Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it?   Let us have your Customer ID or username via private message so we can have our Technical Team to assist and contact you.      Regards, Ahra_G ... View more