Hi @bennysof   We've created some articles that will guide you on how to use the new system (Novus).   TPG Mobile - Introduction to the new My Account For payment update, here's the article that will guide you with every step. How To Update Payment Details – New TPG My Account Have a good day! BasilDV ... View more

Hi @119275435,    We are indeed in the process of migrating to a new system for our mobile services.    We'd like to get to the bottom of your concern and assist in the best way we can.    Let us have your Customer ID or TPG mobile number via private message in order for us to assist you accordingly.      Regards, Ahra_G ... View more