i have solve the problem by myself after update the username and password ... View more

Hi @coolmafia   We checked the account and it shows that your modem/router is already online. There's no reported outage that affected your service as well.   Are you still not able to access the internet?   BasilDV ... View more

Thanks for the details. Can you post a screenshot of the error message on this thread for additional reference?   ... View more

Hi @coolmafia   Have you tried the troubleshooting steps given above? Did you test the speed via Wired for comparison?   The WiFi connection is prone to interference, which all service providers don't have any control. Please check the instructions in the articles that we've provided to improve your home WiFi network.   BasilDV ... View more

We will advise our Technical Team. Thank you. ... View more

@coolmafia wrote: it should take that long,   i apply for fttb yestrday, and i am getting install tomorrow   Thanks mate! I hope TPG-FTTB will be available in our Area so I can switch plan.  ... View more