Hi Support, ADSL 2+ Internet services with TPG dropped out suddenly at about 9pm and I can no longer connect. Authentication fail error when the modem attempts to log in. My account login works fine via the tpg website on my mobile and there are no errors listed in my account. Can this please be investigated. Location: Ringwood. Tests performed: Power cycled modem, tried a factory reset and isolation tests but no change. ... View more

Hi,   Over the past week i have seen my ADSL 2+ speeds drop to unacceptable levels that are now causing severe latency issues with online gaming and general internet usage.  Prior to this time frame i was sitting at 18 Mbps and no i am bearly getting 4 Mbps.   I have run through various power cycling tests, reset my modem configuation and disconnected all devices apart from the main PC and nothing has improved.  Below is a speed test of my current connection.   Speed Test:  http://tpg.speedtestcustom.com/result/fc462b00-119f-11e9-bd99-df5c9d5a4eb7   Can I please have someone investigate. ... View more