Did your problem get refunded or resolved I'm in the same situation Feel scammed from a big company ... View more

Thanks for raising this to us @ArianK,  We checked the account and can see that we have received the modem last Friday. This is to inform you that the refund request through your credit card is now in progress.  Please allow 3-5 working days to receive the refund.      Let us know should you require further assistance.   Cheers!  ... View more

Hi @ArianK and @Jay,   Welcome to TPG Community!   @ArianK - We tried to locate your account using your community details, but failed to find a match. We'd like to understand the situation for us to provide proper resolution.   Please shoot me a private message with your TPG username or customer ID number.   Don't know how to send a PM? Click here.     @Jay - I was able to locate your account using your community details.   Your NBN is not yet active as the order is still in progress.   I've seen that there's a ticket which is being monitored by our Service delivery team and a TPG technician was booked to make sure that the devices that you received (modem and NCD) are properly installed/connected.   Further updates with your NBN order will be provided once available.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more