South Sydney as well, half of internet and services is dead for me as well. Started on the 8th as well. "we've checked on our side, everything is fine" (c) No support over the phone, nothing helpful via PMs. Literally 0 help and info, TPG just keep pretending everything is fine (this_is_fine.jpg) ... View more

I can't work using TPG internet. AWS sso login doesn't work, half of the services we use for development are not accessible over TPG internet. It's like half of the internet is unreachable. Among entertainment services - twitch and battle.net are unaccessible. It got better for 2 hours 2 days ago at night and then started failing again. Today I've got TPG website finally accessible over TPG internet. Have to use mobile internet for the third day in a row to not get fired. This is a huge issue for me. ... View more

What about support over the phone? I've got an issue with internet for the third day in a row, nothing gets better. Trying to call you for the second day. WTH? ... View more

Hi @pjhome ,   I can tell you what happens next: they will tell you that they will check everything once again. I went through all of this and pushed a bit harder on a tech-guy who called me back saying that it's totally non-sense that I've got something interferring 5G from 7pm till 11pm everyday for couple of hours only and was asking which tests did they do... You know what? There are only 3 things they can actually do: - ask YOU to tell them which speed you have RIGHT NOW, when they are calling you - check if there are any outages in the area - ask network team if there is an issue with network in the area   That's it... Engineering level "GOD". If you tell them that there is bottleneck somewhere in their hardware and they need to monitor it for an hour or so in the evening, to find the issue, they will tell you that they can't do it. Monitoring is not accessible to TPG, nothing is accessible to TPG. Vodafone is the provider, which doesn't care at all. I tested 5G with my phone via vodafone, got exactly the same result exactly at the same time.   Ended up with going back to NBN.   5G by TPG (vodafone) is of extremely poor quality, at least here, where I live. ... View more

Hi @david64 ,   Today I've received a new modem (had to be non-faulty)... It didn't work, as I was saying to TPG. They just don't care what I say. So no, problem is still not solved.   Regarding tests and time of the day: - yes, it's bound to evening as I mentioned in my first post - every single day I get max of 8Mbps somewhat between 6pm and 11pm. Today with a brand new modem speed started to go down at 5pm - dropped to 40Mbps and since then was going only down. Right now 8:15pm I have 7Mbps. I've got a single device connected atm, via cable directly into TPG's modem. - yes, I compared wi-fi, cable, both wifi-s 2.4GHz ang 5GHz, tried windows, tried 2 different macs, 3 different iPhones (X, 12 and 14), tried linux laptop. Every time I get the same result. That's why I ended up blaming TPG, because in the first place I was thinking it's an issue on my side, so I excluded all variables. - tried reseting modem, tried turning off wifi (just in case) and running only cable connections - tried putting modem into different places - to windows, away from windows etc   Every single time I get the same connection speed. If it drops, if drops everywhere. For the last 2-3 weeks I'm running my tests only on PC connected via cable. Today I tried wifi connection as well. It's not receiving hardware, the issue is not on my side.   The way I see it - hardware somewhere near the anthena is faulty, it just can't handle amount of connections and traffic in the evening and TPG doesn't care. They do nothing. Literally. Well, besides sending modems, hoping that it helps. This is today, "hh:mm download / upload" 17:30 38 / 7 18:50 35 / 17 19:20 28 / 16 19:22 13 / 15 19:40 21 / 9 19:46 15 / 22 19:57 13 / 24 20:00 14 / 7 20:02 12 / 19 20:04 10 / 28 20:10 7 / 26 20:27 8 / 25 20:31 5 / 25 20:33 4 / 25 20:38 6 / 23 20:44 3 / 28 20:55 10 / 21 20:57 7 / 21 21:08 6 / 16 21:55 24 / 27 22:02 39 / 20   Funny thing, running speed test on my laptop via hotspot connection with Vodafone provider (same as on TPG side) gives me 65Mbps via 4G, with only 9Mbps right now from TPG via 5G, have tried Vodafone 5G on iPhone 14 - 11Mbps (not hotspot, directly on the phone).   I don't know how else I should say, that issue is OBVIOUSLY with 5G hardware not capable of handling that amount of connections/traffic that happens to be in the evening, well, every day, you know. ... View more

I've got contacted with someone from your team and we had an extremely dumb conversation, but it turned out that "engineering" team did literally nothing - there is only one single response from them the very first one, after which I've started this conversation here. You guys told me that it had been escalated and I had a call from TPG which confirmed that - engineering team will check the issue again. Guess what? There is no second report, only the first one, which contains only my data, which I told to your engineering team when we were checking my internet over the phone. And I was told that engineers will continue the investigation, but looks like they are lazy and there is nothing else in that report. So the second check have never taken place... I was asked if I want the issue to be escalated the third time... I don't see any outcome in doing that, if you guys check nothing on your side and just close tickets...   "We will replace your modem"... Jesus... My modem is faulty only for a few hours a day between 6pm till 10pm. Sounds crazy, right? I can whatch videos and surf internet without any issues all day, except evening. In the evening modem has cough and fever, probably COVID, needs replacement. The reality, I'd guess, is that your anthena or hardware just is not capable of amount of connections it has in the evening, that's why signal's strength is perfect, but internet speed is dead. I don't see any other explanation to the issue.   ... View more

@Shane that's exactly what I got from them, when called them back: "THE BEST SERVICE"   If that's what TPG calls the best service, then I can't imagine the worst - personal stone age?   The funniest thing about your "engineering" team, is that they don't even know where they work at... I've got voicemail from "iinet", called back - TPG... No wonder that there is 0 result from them. I bet they don't even know that problem is in the evening, not all day. ... View more

You know what was the response from "engineering" team? Quote: "that's the BEST service we can provide"   THREE Mbps per second in the evening. Literally, that's the BEST TPG can provide on 5G. That's not my words. That's TPG engineering team. THREE Mbps.   If that's THE BEST, then probably TPG needs to replace it's faulty hardware or may be the "engineering" team, that literally doesn't help? ... View more