Hi,    Did you have this solved? I am having the exact same issue ... View more

Hi @asdfasdf, welcome to TPG Community!   You can try to do a hard reset. Look for the small RESET button at the back then push and hold it down until the modem reboots.    If the issue persists, you can send us a private message with your customer ID or username and we can look into replacing your modem or check any possible line issue.   Regards, Aubrey  ... View more