Hi @ianrc,    For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection   Regards, Ahra_G ... View more

Hi @davchen,   We regret to hear that you've decided to terminate your account with TPG.   The outage that affected your service was due to a faulty hardware which was able to resolve by NBN Co yesterday that is why the service work with your new provider when you sign up with them.   We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.   Kind regards, BasilDV ... View more