TPG Email Decision: Trust Betrayal. I originally emailed TPG on July 27, 2023 to protest the unethical and disgraceful decision to outsource the email service and to request the decision be reversed. Sadly this correspondence has fallen on deaf ears and in the meantime TPG reputation is being badly trashed by the events unfolding as a consequence of this decision. The purpose of this email is to draw the attention of the executives to the maelstrom that has been released. At present there are many petitions circulating, direct communication with TPG is occurring , social media coverage is growing as well as main stream media coverage, and approaches have been made to the ACCC, to name just a few of the consequences that have unfolded as a result of this decision. A common theme amongst these many forms of protest is that the email service is considered an integral part of the TPG package to which loyal customers subscribed and that any suggestion that this was complimentary is a total farce. There are customers who have been loyal for over 20 years who if forced to migrate will be seeking alternative email providers such as Gmail, Yahoo Mail, Hotmail etc., and once successful will abandon TPG as their ISP.. The long term consequence of customers moving to other ISPs could seriously damage the ongoing viability of TPG. It is becoming obvious that the approach adopted by TPG is destroying their customer loyalty. There was no consultation, no consent to the proposed changes, and only one unacceptable choice was provided. Common perceptions are that TPG is no longer trustworthy, that they are acting without any integrity and the proposed email changes are of dubious legality. Further compounding the mistrust of TPG is the failure to provide a fair and meaningful deadline to transfer. Given that many email accounts are decades old then a period of at least a year would be needed to create their own alternative email accounts and update the many links in existence. In addition some customers simply cannot work to the ridiculously short deadline proposed as they have commitments such as overseas travel etc. which make it an impossible deadline. Furthermore “The Messaging Company” is perceived as an unknown company who probably cannot be trusted with sensitive email accounts. In addition transfer problems and inability to communicate with this company in any meaningful way (not even a phone number) with this company have heightened concerns that this could well be an unscrupulous, untrustworthy organisation. TPG customers are also asking if TPG can abandon integral parts of their product package, what else can they change with no meaningful consultation and notice. Does this mean for example, that the Landline service can be abandoned with virtually no notice. I would suggest that if trust for TPG is destroyed then the ongoing business is doomed. So in summary, it is clear that the TPG decision to abandon emails is an absolute disaster which is rapidly destroying TPG’s reputation. Clearly the longer this situation is allowed to persist the greater ongoing damage to TPG’s reputation and ongoing viability. I would urge TPG to immediately extend the deadline for migration by at least a year in fairness to their customers and to provide time for TPG to re-examine the email decision. The obvious long term solution to the problems which have been created is to reverse the decision to abandon the email service. I trust this submission will be treated seriously and that TPG will act quickly to address the meaningful concerns of their “once” loyal customers. Yours sincerely Chris Christodoulou ... View more

I was totally appalled that TPG will be outsourcing to another company their email service. As a long-standing TPG customer I consider the email service an absolutely integral part of the service I have been purchasing. Sadly this is becoming a pattern where the price has been rising but the services being provided are being curtailed. TPG are signalling that after 12 months the new provider will probably be charging for the email service. Interestingly TPG have not signalled a price reduction for the email service they plan to remove in the next few months. Imagine the outcry if Telstra abandoned their Bigpond email service, whereas TPG has no qualms in abandoning their long standing loyal customers. Hopefully common sense will prevail and this shocking decision to abandon their email customers will be reversed. Chris Christodoulou  ... View more