@david64I finally got my verification problem resolved, and yesterday I was on the phone with a TPG assistant for about 1 hour. We wound up doing a hard reset of the modem, and I've changed the names for the 2.4ghz and 5ghz signals so they no longer share the same name. We used the 'speedtest by Ookla' www.speedtest.net to check the speed.  On my PC I am getting 19mbps and my phone was returning 17gbps, give or take. Since then, my internet appears to be working normally again, even the apps on my phone are working again with the WiFi.   Thank you for taking the time to help me... let's hope that nothing goes wrong again anytime soon. ... View more

@david64I tried the traceroute for www.melbournestorm.com.au and melbournestorm.com.au on my router... there are a whole bunch of timed events, and I am unable to make any sense of any of it.   The pinging is much easier to understand.  From what I can see, there is very little difference between the 2 tests. I just tried opening the Melbourne Storm website in another tab in my browser, and TODAY it has worked. Using the speed test at fast.com right now (4:22pm aedt) I am only getting 7.5mbps, but it seems to be enough to bring up the Melbourne Storm website.   My phone, however, only returned 3.0mbps, and it doesn't seem to matter how far away I am from the modem or what time of day it is. For comparison, I also used fast.com at a family members house on their wifi (with my phone) and I got a result of 17mbps.   Maybe my phone connection is being throttled by TPG?  I don't know.   My TPG internet is wireless broadband and the maximum speed on offer is 25mbps.   One more question... would changing the channel on my modem help to impove the wifi speed?  By the looks of it on the modem dashboard, there are 14 other wifi modems it can detect.  At present it auto sets it's own channel. ... View more

Hi Dave,   I was able to use the ping in the Vodaphone modem directory.  If I use IPv4 for the test it works, but if I use IPv6 is says 'unknown'.   Also, I think there is a problem with the speed of my internet connection.  I used fast.com to test my speed... 17mbps on my PC (connected by wifi, 4G), but only 3.3mbps on my phone.  Mobile data speed test gives 53mbps!     www.melbournestorm.com.au won't load on either of my browsers... it times out.  Now I have the same problem with Yahoo Mail where I do all my emailing from. ... View more

Hi Dave,   My modem is a Vodafone Wi-Fi Hub 2.0, model is NL 1902 I connect my Windows PC to it wirelessly, 4G connection.   I did the nslookup melbournestorm.com.au command that you told me.  The output was this:-   Server: UnKnown Address: fe80::faca:59ff:feb3:7547 Non-authoritative answer: Name: melbournestorm.com.au Addresses: 151.101.194.133 151.101.66.133 151.101.130.133 151.101.2.133   IF the first line is referring to the DNS server, the answer of 'unknown' could be shedding some light onto what the problem is, but networking is NOT my field of expertise. I also tried loading the website and I got a connection timed out message (Firefox Browser). Same for Google Chrome, took too long to respond.   Just now I tried going to www.melbournestorm.com.au on my phone with mobile data... the site loads up instantly.   I can still access SOME websites, but there are some which I frequent which I can no longer bring up like Yahoo mail. Thank you for taking the time to help me so far, and if you have any more ideas what I can do it would be greatly appreciated. ... View more

After doing a hard reset of the modem yesterday, things did get better.  I was able to update phone apps and check my phone software was up to date. Today, the same problem.  Phone apps won't work when connected to WiFi, but okay using mobile data.   I'm also having problems getting some websites to load on my PC for example:- melbournestorm.com.au   Maybe my modem needs a firmware update?   From the dashboard of the modem, I got the following information:- Firmware Version:-  NL1902.NC.VHA-R6B063.EN Hardware Version:- VDSLGAW-DCM016-0009   Additional info:- My phone uses 4G, as does my Windows PC. ... View more

Hello david64 and Ahra_G,   Sorry my reply is late, but I'm a shift worker.   I resorted to using the reset button on the back of my modem, using a pin to push it in.  I had to re-enter the name and password I was using before, but it appears to have worked fo my PC (and for the Raspberry Pi connected to my TV).   The Fender Play site (online guitar lessons) are loading again.   As for the mobile phone, I don't know yet.  There appeared to be a number of updates needing to be downloaded for the apps. I'll try again with the phone in the morning and see if it is working any better. ... View more