@david64 About a month or so (15/12/23) - it was sent to me as a part of the TPG NBN plan. Thankfully I don't use the VOIP phone line, so one less thing to worry about. Thanks for all your help and feedback! @BasilDV, have sent you a PM. ... View more

@david64 Not sure if you have any further suggestions for me, but spent some time running speed tests yesterday night. Command prompt testing on computer: Signal actually showed to be lower when internet connection was better, and the network still detected with similar signal levels even when internet had dropped out. Speed testing (on NBN 25): Tested one laptop along with two mobile devices in the same location approximately 9m away from router, and test results were as below after reset: Laptop - ping 9ms, download 11.4Mbps, upload 4.6Mbps Phone 1 - ping 15ms, download 5.8Mbps, upload 3.4Mbps Phone 2 - ping 14ms, download 8.6Mbps, upload 1.6Mbps. This one kept dropping out even after the router reset. Seriously looking into changing internet providers at this time, as it has been ongoing with no apparent reason, and there has been little support from TPG themselves. ... View more

@david64  Ah, I see - I may have misunderstood then!   The router is likely on band steering then. All our devices are able to detect the 5GHz band, as we have been able to do so previously (and are able to detect our neighbours 5GHz wifi).   Not sure what we're able to do now at this point then. I'll give the speed tests a try again, but from what I've tested before, it shows the expected results (signal strength and wifi speed decreasing with distance, some discrepancy between devices). ... View more

@david64 I'm afraid this is my first router, and never tried nbn connection before previously, so it's all very new to me.    Actually, on the subject of wifi bands - while the router indicates that both 2.5 and 5Ghz are running fine (and continue to do so even when signal drops from a device), are there supposed to be 2 separate bands that are registered on our devices?   I'll need to double check your suggestions with checking computer and phone connection speeds, but only one wifi band option is picking up - I haven't seen two suggested bands across any device (ie, a regular 2.5Ghz and a noted 5Ghz one). I assumed that maybe that was how it worked for this kind of connection. Should there be two bands picking up across all devices?   I'll get back about the speeds!   ... View more

Hi @david64 - thanks for getting back. Answers to the questions: - Router internet light stays on when problem occurs - internet is still available to some devices, even at the same distance away from the router, and troubleshooters advise to reset the router due to no internet signal, though it is evident otherwise. - Modem/Router is the TPG supplied TP-Link VX220-G2v. - Computer is wifi connected. - Both, without notable observations as to cause - sometimes connection will flicker and drop out entirely (eg start with the "Connected to WiFi without Internet" error, then disconnect), or stay in the "connected without internet" stage, unless very close to the modem. Can occur less than 4m away from router without obstructions. - As per previous, yes, signal strength decreases to very low/non-functional to none. - Problem improves with increased proximity to router (ie wifi devices will connect/go back online). However, as previous, even as little as 4m in a straight unobstructed line from the router can cause connection to drop out. - Yes, the wifi devices show several other networks about (4 or more). Might be a silly question, but where do I enter the command in my laptop? Is this the backend? Hope that gives a little more insight. ... View more