Hi @Ianandlee   We'd like to look into your account for further assessment. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   How do I private message (PM) in the community?   BasilDV ... View more

Thanks for bringing this to our attention @jnovice1,   We ran an initial test and it shows no line fault that could affect the home phone service. We'd like to arrange one of our Technicians to contact you for real-time test and investigation.   Please confirm your best contact number and preferred time. In case you need a reference: How do I private message (PM) in the community   Regards,  ... View more

Hi @lmfoward,    I realised that one of the Senior Engineers has been in touch and has organised to send out a modem.    Should  you have further concerns, you may respond to the SMS sent by our Engineering Team or just let us know here.      Regards, Ahra_G ... View more