Hi @wuning111888,    Based on our remote test this morning, your connection is currently stable and there is no issue within the network. Regrettably, we are unable to determine as to what has caused the previous drop outs. Here is a community article that can be of help to you should you encounter an issue in the future:   Wi-Fi troubleshooting steps - No Internet/Connection How to Check for NBN Network Outage   Let me know if you require further help.   Regards,  Angeli ... View more

Hi @wuning111888, we can see that your concern has been escalated to our Engineering Team and they have lodged this to NBN Co. who has booked a technician for Tuesday, 21 January 2020, 8:00 AM - 12:00 PM to further investigate the issue.   The team is closely monitoring this and you will be contacted by the case engineer for any additional update. We apologise for the inconvenience.   Let us know should you have further queries. ... View more

Hi @wuning111888,    Sorry to know that you've had issues in using your mobile data.    I've since checked your account and based on your recent interaction with one of our Mobile Helpdesk specialists, your allotted data has been exhausted hence the loss of internet access.    I can see that a top up has been made yesterday allowing you to continue using your mobile service. Everything should be up and running again however should you still require further assistance, please feel free to let us know.    Regards, Ahra_G ... View more

Hi @wuning111888,   The firmware of your modem is successfully updated.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more