@AndyMc wrote: We have moved from Perth to Melbourne and have moved into a new property in a suburb with NBN connection. On 22nd January we paid TPG $300 installation plus one month advance service charge. We were told that NBN technician would come on 9th Feb. On the day of installation NBN technician called to see he would not be coming as it was raining. In fact it was not raining... A new date of 28th Feb was provided. On the day of 28th Feb, NBN trechnician called and said he would not come as it is too hot! After spending several minutes complaining to TPG and NBN we were told technican would come on Saturday 2nd March. On 2nd March the NBN technician turned up and said he could not do anything as he was not a civils contractor to connect from the street and another work order needs to be raised. And now TPG are telling me 2nd April - could be earlier or could be later. This situation really (without broadband) is now becoming very stressful. I have arrived in Melbourne without a job and am completely reliant on internet for job seeking. We also have two students at university who are reliant on internet access. We are having to manage with datapacks for our phones which is proving expensive. I do not understand how TPG can sell me a product and fail to deliver. Is there not a system where ageing is used to prioritise installations. Can anyone help ?
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