Hi @Charliexwc   We understand that you've been in touch with our Tech team and the case has been raised to our Engineering team for further investigation. An assigned Engineer will be in touch with you within 24 to 48 hours as soon as an update becomes available.   BasilDV ... View more

@Charliexwc    Great news, I can see that the service is up for more than 2 hours now. Can you please check on your end?   As I understand, your NBN service was supposed to work last Saturday, June 1, unfortunately it did not work and our technical team had to raise this matter with NBN Co directly.   The modem was configured manually to ensure all the settings are correct. NBN scheduled an onsite tech dispatch for tomorrow in between 1PM to 5PM.   I am happy that we are able to detect the connection right now and my apologies if we were not able to resolve it for the last 2 days. It is not yet clear on the cause or resolution of the issue.   Our technical team will contact you directly to provide further information.   Kind regards, Joseph D ... View more

Hi @Charliexwc,   We apologise for the inconvenience and understand your frustrations regarding the delay in your NBN installation. Soon all of Australia will be connected to the NBN and while in many cases there is a smooth transition we apologise that this was not your experience.   We acknowledge the complexity of certain installations which can lead to unforeseen delays and sometimes additional appointments to complete the final installation, for which all internet providers are reliant upon NBN Co.   We are glad to see that your connection has now been installed and we are confident we can turn your experience with TPG into a positive one. If you have any further questions please do not hesitate to reach out to us so we can assist you further.   Kind regards, BasilDV ... View more