We are sorry to know that you are having issues with the service installation and we apologise for the inconvenience this has caused you, @mirandawai.
We have escalated your concern to our Provisioning Team and a Case Manager will contact you to address the concerns raised.
Kindly await a call within the day.
We're truly sorry for the inconvenience this is causing you, @mirandawai.
We understand the need of a working service nowadays. We are also trying our best to book an appointment for you on a weekend however since NBN is our wholesale partner, we also rely on their timeframe as well as scheduling.
The Case Manager has yet again sent the request and is awaiting response.
The 23 Nov 2020 appointment is still saved under your name in case the weekend is yet to be available.