Terrible installation delay

[toshi]

Hi 

I moved to a new apartment recently, and before the moving of 1w, I contracted TPG bundle using an agent (Souljapan). The modem was sent just the day of my moving.

However, I have not had a call from the technician to set the day for installation; it already takes over two weeks!

Of course, I called telephone reception repeatedly, but the receptionist only told me “technician would call you soon.”

I am really disappointed with TPG. I can’t do even remote work; I hope you resolve the severe issue soon!

[Ahra_G]

Hi @toshi, 

NBN service installation can generally take 10 working days however, we still provide a standard timefame of 2-30 workings days. 

This will also depend on the Service Class type or the readiness of the service address. 

So we can have a closer look at the progress of the installation, please provide us with your Customer ID or username via private message. 

Thanks! 

Ahra_G

[Ahra_G]

Thank you, Toshiki. 

I've sent a follow up and will get in touch as soon as we hear from the relevant team.