Vdsl or vdsl2 | please help, unbearable slow speeds

[Kronikau]

Hey would really appreciate any help.

Moved in with a mate with no net and I'm the one now providing, he has FTTN, I'm with TPG and bought our own modem router, housemate bought a VDSL modem router not a VDSL2 or VDSL2+

Using the VDSL modem router on my NBN50, I'm downloading files at the speeds of 2.5mbps and while gaming Internet drops out suddenly sometimes.

Would owning a vdsl2 or vdsl2+ modem router help? Or would you think it would be the actual copper lines to the house. The area is nbn ready, I got this email tonight recommending me to reduce my plan because I'm not getting the speeds, even tho I'm area allows it... Modem or lines? I'm clueless

[BasilDV]

Hi @Kronikau

It is better to get a VDSL2 modem/router to maximize the speed of the NBN technology.

We'd like to check the account and run some test to understand the current connection state of the modem/router you have.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[Kronikau]

Thanks for the reply Basil, I can't seem to find the PM option 

Let me know if you need my customer number, cheers for helping mate

[BasilDV]

Hi @Kronikau

We've edited your post as it may compromise your account security.

Please avoid posting any account information on a public thread.

We tested the line and it shows that the modem/router is getting a good connection speed with 59 Mbps Downstream and 22 Mbps Upstream.

May we have the make and model of the modem/router you are using?

Did you test the speed via WiFi or Wired connection?

BasilDV