Cannot access account online

[marka]

I get the following whenever trying to access any account;

Sorry, the mobile number on your account is missing or invalid. Please call us on 13 14 23 for assistance.

Since I have 12 accounts, is there a way not to have to ring up 12 different times and go through the same hoops.

This only started to pop up this morning, I was in the accounts two weeks changing the card payment details and had no issues logging in then.

Cheers, Mark.

[Angeli]

Hi @marka, 

Welcome to TPG Community! 

We'd like to discuss this matter with you privately; thus, kindly PM us with your TPG customer ID or username and we'll take it from there. 

How do I private message (PM) in the community

Regards, 

Angeli
 

[raxoo2010]

I have the same problem

[Angeli]

Hi raxoo2010, 

Please refer to our response at https://community.tpg.com.au/t5/Accounts-and-Billing/Cant-login-to-new-account/m-p/120485#M7655 

Regards, 

Angeli

[Becdawso]

I have the same problem.
Hope someone can help.
Thanks

[BasilDV]

Hi @Becdawso

We've responded to your post here.

We'll be waiting for your account details via PM.

BasilDV

[rjheath]

Hello, I'm in the same boat. Can TPG please assist?

Oops!

Sorry, the mobile number on your account is missing or invalid. Please call us on 13 14 23 for assistance.

[Angeli]

Hi @rjheath, 

Send us a private message and we'll help you with your My Account log in. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[gplhut]

I am also experiencing this issue.

Is there anyway I could get some assistance?

[Aubrey]

Hi @gplhut, looks like your registered contact number must be updated. Send us a private message and we can go from there.

Aubrey