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Cant login to account

Fredred
Level 2
Need to add my mobile number to account before I can receive an SMS code, so that I can login to my account... but can't login to account to add the mobile number! Catch-22
Called 13 14 23 no help at all.
Help!
14 REPLIES 14
Ahra_G
Moderator

Hi @Fredred

 

Please send in your TPG username or customer ID via PM so we can assist further. 

 

Thanks! 

Ahra_G

Fredred
Level 2
Hello?
BasilDV
Moderator

Hi @Fredred

 

We were waiting for your private message with your account details in order to assist you.

 

Check this article for the instructions on how to send a PM.

 

BasilDV

Fredred
Level 2
Did that
BasilDV
Moderator

Alright. Did you fill our the form that we've provided?

 

If yes, kindly send me a PM with your email address and mobile number to fast track it.

 

BasilDV

Fredred
Level 2
What form!?
BasilDV
Moderator

Kindly check your private message as we've sent it before.

 

BasilDV

Fredred
Level 2
No link found in your message.... also I not going to upload ID / selfie to this site. Not secure given recent events.
If someone can call me I can verify ID on the phone.
montybatton
Level 3

Did you ever get this resolved? My mother is in the same position.