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Charged when service was disconnected

pennyw224
Level 2

My ADSL connection was disconnected on February 18 and I was charged $39.99 on February 15 and again on March 15. I was told this would be refunded and I have not heard anything. Please advise.

5 REPLIES 5
Angeli
Moderator

Hi @pennyw224

 

Let me please have your TPG customer ID or username and I'll give your account a quick assessment. 


How do I private message (PM) in the community
 

Regards, 

Angeli

pennyw224
Level 2

Hi there, account name is *********.

Angeli
Moderator

Hi @pennyw224

 

Your cancellation request likewise the refund are being addressed. I'll send a follow up to our Cancel Team and have an officer to be in touch with you by call/email for update. 

 

Regards, 

Angeli

pennyw224
Level 2

Thank you. I was told that the refund would be noted in the cancellation email, but it wasn't. Appreciate the follow up.

BasilDV
Moderator

Hi @pennyw224

 

We understand that your case manager has been in touch and will issue the refund once the equipment has been returned.

 

Have a good day.

 

BasilDV