Charged when service was disconnected

[pennyw224]

My ADSL connection was disconnected on February 18 and I was charged $39.99 on February 15 and again on March 15. I was told this would be refunded and I have not heard anything. Please advise.

[Anonymous]

Hi @pennyw224, 

Let me please have your TPG customer ID or username and I'll give your account a quick assessment. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[pennyw224]

Hi there, account name is *********.

[Anonymous]

Hi @pennyw224, 

Your cancellation request likewise the refund are being addressed. I'll send a follow up to our Cancel Team and have an officer to be in touch with you by call/email for update. 

Regards, 

Angeli

[pennyw224]

Thank you. I was told that the refund would be noted in the cancellation email, but it wasn't. Appreciate the follow up.

[BasilDV]

Hi @pennyw224

We understand that your case manager has been in touch and will issue the refund once the equipment has been returned.

Have a good day.

BasilDV