Confirmation required for transfer NBN to another ISP.

[robertjw]

Hi,

I have opened an account with another ISP due to them offering the FTTP upgrade.

I am retaining my email only accounts as advised yesterday.

What confirmation do I need to provide to TPG to ensure I am not paying 2 ISP accounts?

Thanks

[Ahra_G]

Hi @robertjw, 

We'd like to arrange a call from a member of our Accounts Team to assist you in your transition. 

May we know the best time to contact you today? 

Thanks! 

Ahra_G

[robertjw]

Any time from now is good.

[Ahra_G]

Cool! Expect a call within 1-2hrs. Thanks, @robertjw. 

[robertjw]

Thanks. It is my interent acoount that I am transferring, which is under a different username.

[Ahra_G]

Hi @robertjw, the specialist tried ringing you on the mobile number linked to your NBN account but was unreachable. Do you have another preferred time for the call? 

[robertjw]

Hi thanks for the follow up.

I have emailed your accounts team in reply to TPG's email.

[Ahra_G]

No worries, @robertjw! Do let us know if there's anything else we can assist you with. Thanks! 
 

[robertjw]

Hi - can you check that the payment made on 13 June 2023 is the last amount for interent access, due to ending my internet account with TPG.

I still retain the email address of robertjw and kerrieaw.

Note that I have made a seperate enquiry today to retain the kerriewa address.

Thanks

[BasilDV]

Hi @robertjw 

We've responded to your previous post.

Will be waiting for your account details via PM for further checking.

BasilDv