Has anyone else in this community had their TPG account compromised? My father has a TPG account for home internet and phone, as well as 2 mobile numbers. Over the last few months his TPG account has been compromised, including:
1. The landline phone has been diverted numerous times to other numbers, preventing him from receiving calls from institutions verifying change of detail or transaction requests
2. A fraudulent TPG email account was created and emails from institutions to verify change of detail or transaction requests were sent to the new email account, so he didn't receive them
I was wondering if others in this community had experienced similar issues and:
- How did you resolve them?
- What did TPG do to help?
Thanks for raising this to us, you may check the status of the payment online. We did an article that you may find helpful.
Please see links below.
Let me know how it will go.
I had two emails today from firstname.lastname@example.org claiming my auto payment was unsuccessful and requesting to update my payment details. I believe its fraudulent. Can anyone at TPG confirm?
Thank you for raising this with us @debono77.
This will be forwarded to our Post Masters for further investigation and handle it internally.
Always visit your TPG My account to further check the information or update your credit card details for the safety of your account.
We apologise for the inconvenience @jstv3
This issue has been raised to our Security team for further investigation and will deal with it internally.
Please delete or ignore any emails that will ask for your account/personal information as you can edit it via TPG My account.