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How to remove credit card detail ?

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mbanh
Level 3

Hello .how can i remove my credit card detail ? In my account direct debit is setup already for saving account .

This enquire is for my mum account ( cauchung ) i fill my credit card detail before to topup a balllance in her home phone account when she just switched to  NBN  .

In TPG account is only to update detail NOT have a option to remove !

Regards

2 ACCEPTED SOLUTIONS

Accepted Solutions
BasilDV
Moderator

Hi @mbanh

 

We've edited your post as it contains your Mobile number.

Please avoid posting any personal/account information on a public thread as it may compromise your security.

 

We'll arrange a call from our Accounts team today between 3PM - 4PM.

 

Stay safe.

BasilDV

View solution in original post

mbanh
Level 3
Done ! Thank you.

View solution in original post

9 REPLIES 9
Shane
Moderator

Hi @mbanh,

 

I recommend having a read of the following TPG Community articles below which will guide you on how to access and check your billing info online via My Account: 


Updating your payment details online: https://community.tpg.com.au/t5/Broadband-Internet/Updating-your-payment-details-online/m-p/17164

Your billing cycle and advance payments explained: https://community.tpg.com.au/t5/Accounts-and-Billing/Your-billing-cycle-and-advance-payments-explain...

TPG My Account - Accessing your account information online: https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-informati....

 

Let us know should you require further assistance.

 

Regards,
 

mbanh
Level 3
I am asking how to delete or remove credit card detail I my account Not update but I can not see any function to access my request !
In there only update Not to remove
Regards
Angeli
Moderator

Hi @mbanh

 

Our apologies for the inconvenience. I can disable your credit card on your account and the future payments will be debited automatically from the direct debit on file. Clearing of payment takes 3-4 working days and if there is a rejection of payment request, a $10 rejection fee will incur. 

 

If you need anything else, just let us know. 

 

Best regards, 

Angeli

mbanh
Level 3
Hi Angel
You are did not complete reading my question from the start ! This question i am asking for my mum , NOT my account . Because i fill in my credit card account detail in her account for top up. some credit so she can use the home phone straight away( New NBN home phone just actived) instead waiting for couple day to get a top up her credit by her saving account .
Now everything going on track then i want to remove my credit card detail in her account ( cauchung ) Not in my account . Please roll back anything you done for my account ( mbanh).
Thank you .!
Shane
Moderator

Hi @mbanh,

 

Please confirm you best contact number and preferred time tomorrow, we will have one of our Account Specialists contact you to clarify the payment that we have on file. 

 

How do I private message (PM) in the community

 

Regards,

 

 

Hi Angel
You are did not complete reading my question from the start ! This question i am asking for my mum , NOT my account . Because i fill in my credit card account detail in her account for top up. some credit so she can use the home phone straight away( New NBN home phone just actived) instead waiting for couple day to get a top up her credit by her saving account .
Now everything going on track then i want to remove my credit card detail in her account ( cauchung ) Not in my account . Please roll back anything you done for my account ( mbanh).
Thank you .!
mbanh
Level 3

My contact number is My Banh ...anytime
Regards

BasilDV
Moderator

Hi @mbanh

 

We've edited your post as it contains your Mobile number.

Please avoid posting any personal/account information on a public thread as it may compromise your security.

 

We'll arrange a call from our Accounts team today between 3PM - 4PM.

 

Stay safe.

BasilDV

View solution in original post

mbanh
Level 3
Done ! Thank you.

View solution in original post

BasilDV
Moderator

Glad to be of assistance, @mbanh.

 

Stay safe.

BasilDV