Incorrect charge

[Kamcclure29]

I agreed to update to nbn yesterday over the phone
I was advised that I wouldn’t be charged the $10 fee for shipping
When I see my recent charge it is $69.95 and I am normally charged $59.95. The recording will show that I was told no fees were to be charged
Please help

[Anonymous]

Hi @Kamcclure29 ,

Thanks for raising this to us. We'd love to help and get to the bottom of this.

Please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time tomorrow, we'll have one of our Account Specialists contact you.

Regards,

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@Kamcclure29 wrote:
I agreed to update to nbn yesterday over the phone
I was advised that I wouldn’t be charged the $10 fee for shipping
When I see my recent charge it is $69.95 and I am normally charged $59.95. The recording will show that I was told no fees were to be charged
Please help

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[Kamcclure29 · Accepted solution]

Hi shane I received a refund over night so think that was fixed
Thank you if that was you!

[Anonymous]

We're glad to know that @Kamcclure29. In case you'll have queries in the future do not hesitate to create a new thread here in our community.

Cheers!

Hi shane I received a refund over night so think that was fixed
Thank you if that was you!

[ehuntleyharris]

I changed my service back from NBN to wireless internet after a conversation with one of your reps on the phone.

I must say the service is not the best and I have also been charge twice for November. The 39.99 I agreed to and $59.99, which was my old price before changing.

I have tried to find an email address to email you with not luck. Can you please get back to me to this can be sorted or I will change providers.

Thank you

[BasilDV]

Hi @ehuntleyharris

We'd like to have a better understanding of the situation and see what we can do to resolve this.

Shoot me a PM with your TPG account details.

BasilDV