Hi @Kamcclure29 ,
Thanks for raising this to us. We'd love to help and get to the bottom of this.
Please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time tomorrow, we'll have one of our Account Specialists contact you.
I agreed to update to nbn yesterday over the phone
I was advised that I wouldn’t be charged the $10 fee for shipping
When I see my recent charge it is $69.95 and I am normally charged $59.95. The recording will show that I was told no fees were to be charged
We're glad to know that @Kamcclure29. In case you'll have queries in the future do not hesitate to create a new thread here in our community.
Hi shane I received a refund over night so think that was fixed
Thank you if that was you!