Mobile Bills when TPG has my CC details

[skozzy]

Why do I get emails with invoices to pay for my or my wifes mobile services now, you guys have my credit card details. Did the change to VM4 break something ?. My recent invoice says I owe $16.99 but when I go to the VM4 account page it sdays $0.00 oweing. Everything is supposed to be automatic. Do I pay more on top of what I already do or ignor the invoice.

[Ahra_G]

Hi @skozzy, 

We'd recommend to check and manage your account via TPG My Account. 

We've updated our system and here's a reference along with other mobile articles on how to utilise the online portal: 

• TPG Mobile - Introduction to the new My Account
• Your TPG Mobile Bill Explained

Let us know should you require further assistance. 

Thanks! 

Ahra_G

Why do I get emails with invoices to pay for my or my wifes mobile services now, you guys have my credit card details. Did the change to VM4 break something ?. My recent invoice says I owe $16.99 but when I go to the VM4 account page it sdays $0.00 oweing. Everything is supposed to be automatic. Do I pay more on top of what I already do or ignor the invoice.

[skozzy]

Thank you , this has helped a little, but honestly the invoice needs to be reworked, it looks like I have an outstanding bill to pay. If I get auto payments done I expect ot see "Amount Due" to show $0.00

But thanks.

[Angeli]

Hi @skozzy, 

Kindly confirm the TPG customer ID or mobile number via private message. I'd like to check your billing status. 

How do I private message (PM) in the community
 

Regards, 

Angeli