Moved to Novus

[Doje]

Hi,
I am currently unable to take calls and message anyone, and when I try to look at MyAccount, it says my account has been to moved to novus and I can’t view my current usage and remaining data.
Any help is appreciated

[Doje]

Also, my device doesn’t support the TPG app?? It’s says “your TPG product is not supported but the my TPG app”. Why is this?

[Dann]

Hi,

Welcome to the Community!

Here's an article that can be of help to you.

Troubleshooting guides for incoming/outgoing calls for mobile 

Currently not all products have been added to the My TPG app. We are working on supporting more products in the future. For now only the following products are supported:

• 1. NBN
• 2. TPG Fibre to the Building (FTTB)
• 3. ADSL2+ Home Bundle

To view your mobile service online, you can use TPG My account via web browser for the meantime. www.tpg.com.au/myaccount

If you need further assistance, please PM me with your mobile number and full name.

Regards,

Dann

[BasilDV]

Hi @Doje

Welcome to the Community!

We've created an article that will guide you with the new TPG My Account.

• TPG Mobile - Introduction to the new My Account

The TPG App only supports our broadband service account. 

Let us know if you need further assistance.

BasilDV