TPG Community

Get online support

Porting out fee - mutliple charges for one number, lies from TPG Customer Service

Aubrey
Moderator

We've sent you a PM with the reference number. 

wkheeyap
Level 2
I also have the same problem. Charged 3 times for one number porting.
Anonymous
Not applicable

Hi wkheeyap,

We responded to your initial post located here

 

Send us a PM with your account details (Mobile Number and Customer ID) to better understand the situation and we will raise this with our Mobile Team.

 

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
 

Will12
Level 3

I now have a credit in my bank account.

 

But, the initial lies after lies from TPG claiming that there was no over-charge is rediculous. And then weeks to rectify.