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Hi wkheeyap,
We responded to your initial post located here.
Send us a PM with your account details (Mobile Number and Customer ID) to better understand the situation and we will raise this with our Mobile Team.
How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
I now have a credit in my bank account.
But, the initial lies after lies from TPG claiming that there was no over-charge is rediculous. And then weeks to rectify.