The community should know how TPG talks to its customers
This email extract is from WILBERT BERNANDO of TPG on Friday 7 July 2023 at 5:29 pm.:
" With all due respect, was it not you who wanted the service cancelled ASAP? At any point during your complaint to cancel the service did you bring to our attention that you wanted to keep your TPG email? Regardless if TPG still offers email services or not, mails from the folders of your TPG email will still be deleted the moment the account is cancelled. ... "
To reply (with far more courtesy than I have been shown):
1. Yes, I complained about TPG failure to book cancellation of my old service after multiple phone requests were not actioned. I see other customers having similar issues here .
2. Yes, I did ask to access my emails - twice in writing, twice verbally during the account closure process. It took until 6 June to get the prepaid service refund processed (one of my emails re: refund also reminded TPG of my request to recover emails).
3. My request to access my emails was made before TPG implemented its 'new' policy on 7 June of deleting emails
4. TPG admitted in writing that it can, and does, help former customers access emails. This seems to happen on the community help page here as well.
It seems unbelievable that TPG (a large IT organisation) cannot go into it's backups and recover a 'shadow' /backup copy of a customer's emails,
