TPG Community

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Submit a cancellation request

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Level 1b

Hi there,

 

I also need to cancel my internet service.

Can you please advise the cancellation process?

 

Thank you

Moderator

Hi @stang_08,

 

We have located the account using your community details and we can see that you have been in touch with one of our account specialists who discussed the concerns you have raised.

 

We have already made a follow up and further updates will be provided via email regarding the status of your request.

 

Let us know if we can be of any assistance. Thank you.

Level 1a

Hi there,

 I want to stop my mobile services start from today and the number is 04XXXXXX. My email address is XXXXXX@gmail.com. Thank You.  

Moderator

Hi @maxwan,

 

Welcome to the Community!

 

We regret to hear that you're leaving TPG mobile. I can endorse your request to our Escalations Team for assistance. I'm afraid though that the call back would have to be tomorrow. Shall I provide the same mobile number you gave us? And what time do you prefer to receive the call?

 

Regards,

 

**Note: We edited your post to hide your details for security and privacy reasons.

Level 1a

 

The number to cancel is 04XXXXX.

As I am now overseas, so you can call me at (+852) XXXXXX in addition before 2 o' clock at Australia's timeslot.

Thank you very much.

Moderator

Hi @maxwan,

 

Since you're overseas, we won't be able to contact you over the phone. I sent you a PM providing an option to process your request instead.

 

Regards,