We have located the account using your community details and we can see that you have been in touch with one of our account specialists who discussed the concerns you have raised.
We have already made a follow up and further updates will be provided via email regarding the status of your request.
Let us know if we can be of any assistance. Thank you.
Welcome to the Community!
We regret to hear that you're leaving TPG mobile. I can endorse your request to our Escalations Team for assistance. I'm afraid though that the call back would have to be tomorrow. Shall I provide the same mobile number you gave us? And what time do you prefer to receive the call?
**Note: We edited your post to hide your details for security and privacy reasons.