Submit a cancellation request

[stang_08]

Hi there,

I also need to cancel my internet service.

Can you please advise the cancellation process?

Thank you

[Riezl]

Hi @stang_08,

We have located the account using your community details and we can see that you have been in touch with one of our account specialists who discussed the concerns you have raised.

We have already made a follow up and further updates will be provided via email regarding the status of your request.

Let us know if we can be of any assistance. Thank you.

[maxwan]

Hi there,

 I want to stop my mobile services start from today and the number is 04XXXXXX. My email address is XXXXXX@gmail.com. Thank You.  

[Will]

Hi @maxwan,

Welcome to the Community!

We regret to hear that you're leaving TPG mobile. I can endorse your request to our Escalations Team for assistance. I'm afraid though that the call back would have to be tomorrow. Shall I provide the same mobile number you gave us? And what time do you prefer to receive the call?

Regards,

**Note: We edited your post to hide your details for security and privacy reasons.

[maxwan]

The number to cancel is 04XXXXX.

As I am now overseas, so you can call me at (+852) XXXXXX in addition before 2 o' clock at Australia's timeslot.

Thank you very much.

[Will]

Hi @maxwan,

Since you're overseas, we won't be able to contact you over the phone. I sent you a PM providing an option to process your request instead.

Regards,

[qq524106369]

Hi Rizel, I want to cancel my NBN service as well. I have submitted the Cancellation Form many times but nobody contact me. I started to cancel my NBN service on September last year and now I have lost at least $450. I am not in Australia right now, please contact me with e-mial address 524106369@qq.com !!!!!!!!!!

[qq524106369]

I want to cancel my NBN service as well. Please contact me with e-mail address 524106369@qq.com !!!!!

[Ahra_G]

Hi @qq524106369, 

We regret to learn that you wish to cancel your service. We'd also like to apologise for the lack of contact received as expected. 

I have since raised your concern to our Cancellations Team and has advised them to contact you via email. 

Regards,

Ahra_G