Why am I being charged for internet before installation is complete

[remmy]

So I was charged for my internet plan the moment I applied however it has come to my attention that it will take another 2 - 6 weeks atleast for the installation to be completed. So for the first month I'm essentially paying for internet I can't use. Is there anything I can do about this?

[Ahra_G]

Hi @remmy,

When you sign up for a service, you are required to pay a fee in advance. However, your billing cycle will not start until your service is activated. 

Send us a private message with your Customer ID/username and we'd be glad to check the progress of your installation. 

-Ahra_G