why your guys charged me 2 months more, even if I canceled the service on July

[misaka1096]

I submit the enquire in July but your company keep charging me until now! why?!!??? why !!!

I need someone to solve this ASAP. 

My Acc is  xxxxxxx. 

[Anonymous]

Hi @misaka1096,

Welcome to the community!

Thanks for bringing this to our attention. I was able to locate the account using the given details and noticed that you have been in contact with one of our Account Specialists yesterday and provided information on how to proceed the cancellation of the service. Let me know should you require further assistance.

Regards,

I submit the enquire in July but your company keep charging me until now! why?!!??? why !!!

I need someone to solve this ASAP. 

My Acc is  xxxxxxx. 

[misaka1096]

The thing is I already canceled my service on July 28th.  I already do what your people told me to do. I received the email from your staff and submitted the enquire online but your company still charging me the fee of 59.99 for 3 months already. That is unacceptable.

[BasilDV]

Hi @misaka1096

We'd like to check on this further in order to come up with a reasonable resolution.

Please send me a PM with the email address that you used to send the cancellation request.

BasilDV

[misaka1096]

the email was leloucXXXXX@qq.com and the online request was sent on 28th of July.

[Ahra_G]

Hi @misaka1096, 

I have since raised your concern to our Cancellations Team. 

Please await for their team to get in touch today via phone call. 

Feel free to let us know should you require further assistance.

Note: We have modified your response as it contains your email address.

Regards,

Ahra_G

[misaka1096]

jez, mate, I already said because I backed to PRC , so I can not get the phone call, so contact me with email pls.

[Ahra_G]

Hi @misaka1096, the officer assigned to your case sent you an email today, 03 November 2021.

Please check your spam/junk folder if not found on your inbox. 

You may respond directly to the said email should you have further queries or concerns. 

-Ahra_G

[misaka1096]

Hi Dear TPG Staff,It has been five working days already, since I receive your Email, hope you doing well. However, I do not receive the refund on my card, and also please contact me through this email address xxxxx@qq.com, I cannot answer your phone call, cause I am not in Australia.Best regardCHEN WAN

[Anonymous]

Hi @misaka1096,

I will chase this with our Account Specialists, please provide an alternate e-mail address, our system unable to send and receive to e-mail addresses that is unders qq.com domain.

How do I private message (PM) in the community

Regards,

Hi Dear TPG Staff,It has been five working days already, since I receive your Email, hope you doing well. However, I do not receive the refund on my card, and also please contact me through this email address xxxxx@qq.com, I cannot answer your phone call, cause I am not in Australia.Best regardCHEN WAN