5G Internet speed terribly slow

[clemmo21]

I signed up for TPG 5G home broadband a few months back and at first it was ok but has progressively got slower and slower to the point where during the evenings (peak time) it is down to a woeful 0.5 - 3 Mbps.

In the early hours of the morning around 4am, it runs at a modest 60-70Mbps.  Acceptable but not great.

During the day when the upload speed is extremely important to be able to work from home but it is just not reliable enough.

I believe TPG uses Optus 5G.  Compared to Telstra 5G (using mobile phone) I'm getting nearly 200 Mbps.

I've done all the recommended steps to try and improve but no success.  3-4 green lights of signal strength and tested both WiFi and Ethernet connection to router.

I see this topic has been posted many times by other customers and the response by TPG is always the same.

Paying less doesn't always mean value for money as it equals a lot of frustration and doesn't work when you need it.

Next step is to change Internet service providers.

[Aubrey]

Hi @clemmo21, we'd like to take a closer look at your connection and make sure you're maximising your service. You can send us your customer ID via private message.

Thanks,

Aubrey

[clemmo21]

Hi Aubrey, right now my Internet speed is faster than it has ever been.  It is running at 125Mbps download.

Weird or coincidence that I've never reached those speeds before but now I contact support and it is super fast.

What about when it is after 6pm tonight when it is peak traffic?

Last few nights it has been around 3Mbps or less.

[Aubrey]

Great to hear that it's working now as it should. I can have someone from the tech team to contact you tonight, to do some real time testing with you and perform troubleshooting.

Are you free for a call around 6-7PM?

Aubrey

[clemmo21]

Hi Audrey,

It is now super slow.  It seems to be up and down which is super annoying.

0.7Mbps !!  See attached image.

[clemmo21]

Yes, I will be home between 6-7pm.  My mobile is on my account profile.

[Aubrey]

We'll have the team to contact you tonight then so they can take a closer look at your connection. 

Aubrey

[dtdazza1234]

Hi Clemmo,
I am having the same issue you were having where the speed drops to 0.7mbps. Tried turning off and on and I get back to 120mbps, then ot drops again.
Just wondering what the solution was for you.

https://tpg.speedtestcustom.com/result/044d4900-1e43-11ee-8642-ffa803570ac5

Many thanks.

[BasilDV]

Hi @dtdazza1234

Are you connected to the 2.4GHz or 5GHz band network?

How far are you from the modem/router when it plays out?

BasilDV

[dtdazza1234]

Hi BasilDV,

To be honest I am unsure which band I am using. All my devices connects wirelessly to the modem via default I guess?

The slowdown only occured starting on Sat. No issues prior. Sometimes i can get my normal speed then it goes back to being extremely slow
It was ok this morning before i left for work. Will check again when I return.
When I check the speed, I was 1m from the modem. Same when i moved to the end of the house.