5G Internet speed terribly slow

[BasilDV]

The WiFi network is prone to signal interference, but we've made some articles that will help you improve your home WiFi network.

Easy Steps to Improve Wi-Fi Connection In Your Home

Wireless Channel on your modem - what is it and why should I change it?

5G Home Broadband - Troubleshooting Speed issues

Let us know how it goes.

BasilDV

[dtdazza1234]

Hi BasilDV,
The modem fits all of the troubleshooting criterias and it is always on full bars. Afterall it has been working fine for approx the past half year. Only had issues 3 days ago.
Yesterday evening the connection was good but this morning ot reverted back to the slow speed. Turn the modem off for 30 secs and turn back on and the speed went back to good but that only lasted for 10 mins before going back from 120 mbps to 7 mbps. Strangely the upload speed is unaffected.
I will give the hotline a call later today otherwise i would have to hotspot from my phone when wfh tomorrow.

[Anonymous]

Hi @dtdazza1234, 

Know that you can also send us a PM with your TPG customer ID or username and we can organise a callback with our tech team on your most convenient time.  

Regards, 

Angeli