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Hi there,
I received the A free internet speed boost is coming your way! email back in Febuary but I seems the speed boost is not working as advertised. I test my connection using Speedtest periodically and have noticed no increase in download speeds but my upload speeds have decreased. There was a brief period where the speed boost seemed to work, but it has since reverted back to the original speeds.
Hi Shane,
Resetting my network adaptor (disable/enable) seemed to fix the issue.
Hi @MarkusOurelius,
Thanks for raising this to us, for testing purposes please perform another speed test using a desktop/laptop connected via LAN/Ethernet cable for additional reference, by doing this we will be able to determine the actual speed of the line.
Note: Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
Regards,
Hi there,
I received the A free internet speed boost is coming your way! email back in Febuary but I seems the speed boost is not working as advertised. I test my connection using Speedtest periodically and have noticed no increase in download speeds but my upload speeds have decreased. There was a brief period where the speed boost seemed to work, but it has since reverted back to the original speeds.
Hi Shane,
Thanks for getting back to me. Below is the latest speedtest, I should have mentioned earlier that all of my previous test were using LAN/ethernet also.
Thanks for the confirmation, @MarkusOurelius.
Please shoot me a private message with your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
Hi Shane,
Thanks for getting back to me. Below is the latest speedtest, I should have mentioned earlier that all of my previous test were using LAN/ethernet also.
Hi Shane,
Resetting my network adaptor (disable/enable) seemed to fix the issue.
We're glad to know that the workaround worked for you, @MarkusOurelius!
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app
Thanks!
That's worked for me also!
Thank's a lot